Contact Faktorist
Get in Touch with Our Expert Team
Ready to start your international trade journey? Our experienced team is here to help you succeed. Whether you’re a manufacturer looking to export globally or a buyer seeking reliable suppliers, we provide personalized support every step of the way.
Contact Our Teams
🏭 For Manufacturers & Exporters
Ready to expand internationally?
Sales Team 📧 Email: sales@faktorist.com
📞 Phone: +380 73 369 61 60
Best for: Subscription plans, platform features, export strategy
Export Support Team 📧 Email: export@faktorist.com
📞 Phone: +380 73 369 61 60
Best for: Documentation, compliance, logistics coordination
Response Time: Within 4 hours during business hours
🛒 For International Buyers
Looking for reliable Ukrainian suppliers?
Buyer Success Team 📧 Email: buyers@faktorist.com
📞 Phone: +380 73 369 61 60
Best for: Supplier discovery, sourcing support, quality assurance
Verification Team 📧 Email: verification@faktorist.com
Best for: Buyer verification, premium access, account upgrades
Response Time: Within 2 hours during business hours
🤝 For Strategic Partnerships
Interested in collaboration opportunities?
Partnership Development 📧 Email: partnerships@faktorist.com
📞 Phone: +380 73 369 61 60
Best for: UAmbassador program, logistics partnerships, integrations
Investment Relations 📧 Email: investors@faktorist.com
Best for: Seed round opportunities, strategic investments
Response Time: Within 24 hours
📰 Media & Press Inquiries
Journalists and media professionals
Media Relations 📧 Email: media@faktorist.com
📞 Phone: +380 73 369 61 60
Best for: Press releases, interviews, company information, media kits
Response Time: Within 6 hours during business hours
⚖️ Legal & Compliance
Legal matters and compliance questions
Legal Department 📧 Email: legal@faktorist.com
Best for: Terms of service, privacy policy, compliance matters, legal partnerships
Response Time: Within 24 hours during business days
24/7 AI Support
🤖 Meet Sofiia – Your AI Assistant
Get instant answers to common questions and immediate support.
Available 24/7 via:
- Platform Chat: Instant messaging within your account
- Email: sofiia@faktorist.com
Sofiia can help with:
- Platform navigation and features
- Export process guidance
- Supplier and buyer matching
- Documentation requirements
- Shipping and logistics questions
- Account management and billing
Office Information
Headquarters
Faktorist LLC
Lviv, Ukraine
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EET)
Time Zone: Eastern European Time (UTC+2)
European Operations
Coming Soon: Estonian subsidiary for EU operations
Global Coverage
Service Areas: 45+ countries worldwide
Languages Supported: 15+ languages
Customer Support: Multi-timezone coverage
