Contact Support
We're here to help you succeed
Contact Options
Email Support
Response within 24 hours
- General: sofiia@faktorist.com
- Technical: tech@faktorist.com
- Sales: sales@faktorist.com
Phone Support
Available Mon-Fri, 9:00-18:00 EET
- Main: +38 073 369 61 60
- WhatsApp: +38 073 369 61 60
- Telegram: @faktorist_support
Live Chat
Instant support for urgent issues
- ✓ 24/5 availability
- ✓ Real-time assistance
- ✓ Screen sharing support
Submit Support Request
Additional Resources
Knowledge Base
Access our comprehensive guides and documentation
- ✓ User guides
- ✓ FAQs
- ✓ Tutorial videos
- ✓ Best practices
Community Forum
Connect with other users and share experiences
- ✓ User discussions
- ✓ Trade insights
- ✓ Success stories
- ✓ Community support
Training & Webinars
Learn from our experts through live sessions
- ✓ Platform training
- ✓ Export workshops
- ✓ Trade seminars
- ✓ Q&A sessions
Support Response Times
High Priority
Urgent Issues
Response within 2 hours
- • Platform outages
- • Payment issues
- • Security concerns
Medium Priority
Important Issues
Response within 8 hours
- • Technical problems
- • Account issues
- • Trade support
Low Priority
General Inquiries
Response within 24 hours
- • General questions
- • Feature requests
- • Documentation help