Privacy Policy

Faktorist Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Your privacy is important to us. This Privacy Policy explains how Faktorist collects, uses, protects, and shares your information when you use our B2B marketplace platform.

1. Information We Collect

1.1 Information You Provide

Account Information:

• Business registration details and company information
• Contact information (name, email, phone, address)
• Professional background and industry expertise
• Payment and billing information
• Verification documents and certifications

Platform Content:

• Product listings, descriptions, and specifications
• Company profiles and business capabilities
• Communications and messages sent through the platform
• Reviews, ratings, and feedback provided
• Support requests and correspondence

1.2 Information We Collect Automatically

Usage Information:

• Platform activity, features used, and time spent
• Search queries, filters applied, and browsing patterns
• Connection attempts, successful matches, and transaction data
• Device information, IP address, and location data
• Browser type, operating system, and technical specifications

Analytics Data:

• Performance metrics and conversion rates
• User engagement and feature adoption
• Platform optimization and improvement data
• Security monitoring and fraud prevention data

2. How We Use Your Information

2.1 Platform Services

• Account Management: Create and maintain user accounts
• Verification Services: Verify business identity and capabilities
• AI Matching: Connect buyers and sellers through intelligent algorithms
• Communication: Facilitate secure messaging and document sharing
• Transaction Support: Provide export documentation and logistics assistance

2.2 Platform Improvement

• Analytics: Analyze usage patterns to improve platform functionality
• Personalization: Customize user experience and recommendations
• Security: Monitor for fraud, abuse, and security threats
• Research: Conduct market research and platform optimization studies

2.3 Communication

• Service Updates: Notify users of platform changes and new features
• Marketing: Send relevant business opportunities and platform updates
• Support: Respond to inquiries and provide customer assistance
• Legal: Communicate regarding legal matters and compliance requirements

3. Information Sharing

3.1 With Other Platform Users

• Public Profiles: Company information and product listings visible to verified users
• Business Connections: Contact information shared with matched partners
• Transaction Data: Relevant information shared to facilitate business transactions
• Reviews and Ratings: Feedback and ratings visible to platform community

3.2 With Service Providers

• Technology Partners: Cloud hosting, analytics, and platform infrastructure
• Payment Processors: Secure payment processing and billing services
• Logistics Partners: Shipping and delivery coordination services
• Verification Services: Business verification and quality assurance providers

3.3 Legal and Compliance

• Legal Requirements: Comply with applicable laws and regulations
• Government Requests: Respond to lawful government and regulatory requests
• Safety and Security: Protect platform integrity and user safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

4.1 Security Measures

• Encryption: 256-bit SSL encryption for all data transmission
• Access Controls: Role-based access and authentication systems
• Monitoring: 24/7 security monitoring and threat detection
• Audits: Regular security assessments and compliance audits

4.2 Data Protection

• Secure Storage: Data stored in secure, encrypted databases
• Backup Systems: Regular backups with secure recovery procedures
• Employee Training: Staff trained on data protection and privacy practices
• Incident Response: Established procedures for security incident management

5. Your Privacy Rights

5.1 Access and Control

• Account Access: View and update your account information anytime
• Data Portability: Request copies of your data in standard formats
• Correction Rights: Update or correct inaccurate information
• Deletion Rights: Request deletion of your personal data (subject to legal requirements)

5.2 Communication Preferences

• Marketing Opt-Out: Unsubscribe from marketing communications
• Notification Settings: Control platform notifications and alerts
• Communication Channels: Choose preferred communication methods
• Frequency Control: Adjust frequency of non-essential communications

5.3 GDPR Rights (EU Users)

• Right to Access: Obtain information about data processing
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of personal data
• Right to Portability: Receive data in machine-readable format
• Right to Object: Object to certain types of data processing

6. Data Retention

6.1 Retention Periods

• Active Accounts: Data retained while account is active and for legitimate business purposes
• Inactive Accounts: Data may be retained for up to 3 years after last activity
• Transaction Records: Business transaction data retained for 7 years for legal compliance
• Communication Records: Platform communications retained for 2 years

6.2 Deletion Process

• Account Deletion: Users may request complete account deletion
• Data Anonymization: Personal identifiers removed while preserving business analytics
• Legal Retention: Some data retained longer for legal and regulatory compliance
• Secure Disposal: Deleted data securely destroyed using industry-standard methods

7. International Data Transfers

7.1 Data Processing Locations

• Primary Processing: Data processed in Ukraine and European Union
• Cloud Services: Utilizing AWS infrastructure with appropriate safeguards
• Service Providers: International service providers with adequate protection measures
• Legal Basis: Transfers based on adequacy decisions or appropriate safeguards

7.2 Transfer Safeguards

• Standard Contractual Clauses: EU-approved data transfer mechanisms
• Adequacy Decisions: Transfers to countries with adequate protection levels
• Binding Corporate Rules: Internal data protection standards for global operations
• User Consent: Explicit consent for transfers where required by law

8. Cookies and Tracking

8.1 Cookie Usage

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Collect usage data for platform improvement
• Preference Cookies: Remember user settings and preferences
• Marketing Cookies: Deliver relevant content and measure campaign effectiveness

8.2 Cookie Management

• Browser Controls: Users can control cookies through browser settings
• Opt-Out Options: Specific opt-out mechanisms for non-essential cookies
• Third-Party Cookies: Limited use of third-party cookies for specific services
• Cookie Policy: Detailed information available in our Cookie Policy

9. Children’s Privacy

9.1 Age Restrictions

• Minimum Age: Platform services are intended for users 18 years and older
• Business Purpose: Platform designed for business-to-business transactions
• No Children’s Data: We do not knowingly collect information from children under 18
• Parental Notification: Parents should contact us if they believe their child has provided information

10. Privacy Policy Updates

10.1 Update Process

• Regular Reviews: Privacy practices reviewed and updated regularly
• User Notification: Material changes communicated to users via email and platform notices
• Effective Date: Changes take effect 30 days after notification unless otherwise specified
• Continued Use: Continued platform use constitutes acceptance of updated policy

10.2 Version Control

• Change Log: Record of policy changes and effective dates maintained
• Previous Versions: Historical versions available upon request
• Translation Updates: Policy updates reflected in all supported languages
• Legal Review: All changes reviewed by legal counsel for compliance

11. Contact Information

11.1 Privacy Inquiries

Data Protection Officer
Email: privacy@faktorist.com
Phone: +380 73 369 61 60
Address: Faktorist LLC, Lviv, 79005, 3, Petrushevych Square, Ukraine

11.2 Rights Requests

For GDPR and privacy rights requests:

• Email: privacy@faktorist.com
• Subject Line: “Privacy Rights Request”
• Required Information: Account details and specific request type
• Response Time: We will respond within 30 days of verified requests

11.3 Complaints

Data Protection Complaints:

• Internal: Contact our Data Protection Officer first
• Regulatory: EU users may file complaints with supervisory authorities
• Resolution: We work to resolve privacy concerns promptly and fairly

12. Specific Jurisdictions

12.1 European Union (GDPR)

• Legal Basis: Processing based on legitimate interests, contract performance, and consent
• Data Subject Rights: Full GDPR rights available to EU users
• Supervisory Authority: Users may contact relevant EU data protection authorities
• Representative: EU representative information available upon request

12.2 California (CCPA)

• Consumer Rights: California residents have specific privacy rights under CCPA
• Do Not Sell: We do not sell personal information as defined by CCPA
• Disclosure: Annual disclosure of data collection and sharing practices
• Requests: California residents may request information about data practices

12.3 Other Jurisdictions

• Local Compliance: We comply with applicable privacy laws in all operating jurisdictions
• Additional Rights: Users may have additional rights under local privacy laws
• Legal Updates: Policy updated to reflect changes in applicable privacy laws
• Jurisdiction-Specific: Additional terms may apply based on user location

Questions about this Privacy Policy?
Contact our privacy team at privacy@faktorist.com

This Privacy Policy is available in multiple languages. The English version is authoritative in case of conflicts.
Last updated: January 1, 2025