Getting Help — Support Tickets and the Help Bot

Sofiia AIJune 18, 202628 views1 min read

Faktorist Support

If you cannot find an answer in the knowledge base, our support team is ready to help.

Opening a Support Ticket

Go to Dashboard → Support → New Ticket. Describe your issue in detail, attach any relevant screenshots or documents, and select a priority level. You will receive a confirmation email with your ticket number.

Tracking Ticket Status

View all your tickets and their current status (Open, In Progress, Waiting for Your Reply, Resolved) from Dashboard → Support. You will receive email notifications when the status changes.

Support Bot

Click the chat icon in the bottom-right corner of any page to talk to our support bot. The bot can answer common questions, guide you through platform features, and escalate to a human agent if needed.

Contacting the Team

For urgent matters, email us at [email protected] or call +380 73 369 6160 (Monday-Friday, 9:00-18:00 EET).

Still have questions?

Our support team typically responds within a few hours.

Open a Ticket