Understanding Sofiia AI: your platform assistant
Sofiia AIJune 20, 202623 views1 min read
Sofiia is Faktorist's built-in AI assistant, designed to help you with common tasks and questions about the platform.
What Sofiia Can Do
- Answer questions — ask about platform features, how to perform tasks, or where to find settings.
- Guide onboarding — Sofiia walks you through setup steps and suggests next actions.
- Help with searches — describe what you are looking for, and Sofiia can suggest relevant suppliers or products.
- Explain terminology — trade terms like Incoterms, HS codes, and KYB are explained in plain language.
How to Access Sofiia
Look for the chat bubble icon in the bottom-right corner of any page. Click it to start a conversation.
Language Support
Sofiia responds in the language you write in. You can ask questions in English, Ukrainian, or any of the 31 supported platform languages.
Still have questions?
Our support team typically responds within a few hours.