Troubleshooting Common Issues & FAQ
Sofiia AIJune 18, 202627 views1 min read
Common Issues
Page Not Loading or Showing an Error
Try these steps in order:
- Refresh the page (Ctrl+R or Cmd+R).
- Clear your browser cache and cookies for faktorist.com.
- Try a different browser (Chrome, Firefox, Edge, Safari are all supported).
- Disable browser extensions that might interfere (ad blockers, privacy tools).
- Check your internet connection.
Cannot Log In
- Make sure you are using the correct email address (the one you registered with).
- Try Forgot Password to reset your password.
- If you registered with Google, use Continue with Google instead of email/password.
- Clear cookies and try again.
Browser Compatibility
Faktorist works best on the latest versions of Chrome, Firefox, Edge, and Safari. Internet Explorer is not supported.
Frequently Asked Questions
Is Faktorist free to use?
Yes, the basic plan is free. Premium features require a subscription.
Which countries does Faktorist serve?
Faktorist serves businesses in 45+ countries worldwide.
How long does verification take?
KYB verification typically takes 1-3 business days.
Can I use Faktorist on mobile?
Yes, Faktorist is fully responsive and works on all mobile devices. A progressive web app (PWA) is also available.
How do I delete my account?
Go to Settings → Privacy → Delete Account. This action is permanent and cannot be undone.
Still have questions?
Our support team typically responds within a few hours.